We are committed to providing our clients with excellent service. Doing business with a Property and Casualty insurance broker involves providing information about yourself, so protection of your personal information is one of our highest priorities.
Our brokerage and the insurance industry have a solid track record of respecting your right to privacy and safeguarding your personal information. As a result of federal legislation, we have further strengthened our privacy commitment by informing you of why and how we collect, use and disclose your personal information in a manner that a reasonable person would consider appropriate in the circumstances.
When you first become a client or whenever you acquire or renew a product from us, we need to collect some of your personal information. Common purposes for which we collect your personal information are to:
Personal information is information that identifies you as an individual client and relates specifically to you. Depending on the purpose(s) for which we need to collect it, we may ask for the following personal information about you including:
We may obtain this information from:
For many of the purposes identified above, we will need to share your personal information with others in order to serve your needs. These other parties commonly include:
In order to protect your personal information and right to privacy, we will:
We may obtain your express consent or we may determine that consent has been implied by the circumstances.
There are also legal exceptions in which we will not need to obtain your consent or explain the purposes for the collection, use or disclosure of your personal information. For example, this could apply when there is an emergency situation or if it is necessary for your protection or ours.
We want you to know that you do have choices in this matter. You could refuse to allow us to obtain, use or share your personal information or you could also withdraw a previously given consent at any time-however by doing that, depending on the situation, you may be limiting or preventing our ability to provide you with the product or service you desire.
For example, if you do not allow us to obtain information about your driving record, it is unlikely that we will be able to provide you with auto insurance. We are happy to discuss particular situations with you to help you with your decision.
We are committed to treating you with respect and courtesy, and to providing the highest level of services.
Please contact us through our contact page at the address below if you:
We will respond to you promptly and do our utmost to resolve your concerns. To find out more about federal privacy laws, please contact the Office of Privacy Commissioner at 1-800-282-1376 or visit their website at www.privcom.gc.ca.